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High Tech, Telecom, Uncategorized

No complaint against KPN and Vodafone for ‘Smart Pricing’

SRM decided not to fail a complaint against KPN and Vodafone. This is wat Adformatie tells. The education institution was of  the opinion that the providers neglected to inform their customers about charging their phone calls by the minute instead of per second. Within 24 hours that KPN and Vodafone heared about the threatening complaint, they adjusted their communication towards their customers.
SRM heeft besloten geen klacht in te dienen bij de Reclame Code Commissie tegen KPN en Vodafone. Dat meldt de Adformatie. Het opleidingsinstituut wilde klachten indienen, omdat de providers verhulden en zelfs verzuimden te melden telefoongesprekken per minuut af te rekenen. KPN en Vodafone hebben na aanleiding van de dreigende klacht binnen 24 uur begeleidende teksten aangepast naar: ‘Gesprekken worden op de hele minuut naar boven afgerond.’ SRM heeft daarop besloten verder geen klachten door te zetten.
Source: © 2000 – 2010 Telecompaper
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